how do we ship your order?

Characteristics of shipments:

- Peninsular Spain

Standard Service: Orders are received within 2 to 5 working days.

Express Service: 24/48 working hours (depending on time of order entry)

Refrigerated Service: 24/48 working hours.

Frozen Service: 24/48 working hours.

*City of Barcelona

In addition to the Peninsular Spain services

Glovo: order before 7 pm, and receive in a maximum of 3 hours.

Flash shipping: order before 12 noon and receive in the afternoon. Orders placed after 12 noon will be delivered the afternoon of the next business day (Service available Monday through Friday)

- Metropolitan Area of Barcelona and other cities in the province of Barcelona(1):

In addition to the Peninsular Spain services:

Flash shipping: order before 12 noon and receive in the afternoon. Orders placed after 12 noon will be delivered the afternoon of the next business day (Service available Monday through Friday)

- Balearic Islands

Standard Service: Orders are received within 2 to 5 working days.

Refrigerated Service: 24/72 working hours.

- Canary Islands and Andorra

Orders are shipped by the state-owned company Correos and are received within 7 to 10 working days.

- Portugal*

Standard Service: Orders are received within 2 to 4 working days.

Refrigerated Service: 24/72 working hours.

Important: For shipments outside the Iberian Peninsula, Portugal and France retail, only room temperature shipments are available.

- European Union Zone 1*

Orders are received within 3 to 7 working days.

Includes: France, Italy, Germany, Vatican City, San Marino and Monaco.

- European Union Zone 2*

Orders are received within 3 to 10 working days.

Includes: Greece, the Netherlands, Luxembourg, Belgium, Austria, Denmark, Poland and the Czech Republic.

- Rest of European Union and EEA Countries*

Orders are received within 5 to 10 working days.

Includes: Ireland, Norway, Sweden, Finland, Latvia, Lithuania, Estonia, Slovakia, Hungary, Slovenia, Serbia, Bosnia, Romania, Bulgaria, Ukraine.

- Rest of the World*

Orders are received within 7 to 15 working days.

Our main destinations are: Switzerland, Israel, Australia, Saudi Arabia, Thailand, Turkey, New Zealand

Products shipped outside the European Union are not subject to Value Added Tax (VAT) at the rate applicable to the goods purchased by the government of Spain. Once the package arrives at its destination country, any customs or import duty charges levied by the government of the destination country must be borne by the consignee, i.e., you. For more information about sales conditions in countries outside the EU, please contact here.

*Islands:

Shipments to Islands in any EU or non-EU zone are subject to additional fees (Island surcharge), due to their "Remote Zone" status. Therefore, once the order has been placed, if the customer resides in an island area, they must contact our customer service (or our customer service may contact them by identifying the island destination) to request special pricing to its destination, which is calculated based on it and the purchase weight/volume. Once it has been priced, the customer can accept the quote or reject it, after which the amount they previously paid on our website for their purchase will be immediately refunded, through the payment method made. It may take between 5-7 business days for your bank to make the refund effective in your account, which must be managed or consulted with your own entity.

Likewise, it is exempt from liability in cases of non-compliance with the delivery deadline for shipments to islands or abroad due to causes beyond the control of the carrier (delays by airlines, maritime companies, carriers, loading and/or unloading, etc.).

Customs:

Customs play a crucial role in shipments outside the EU zone. Packages sent outside the EU may be subject to customs inspection, which may cause delays in delivery, with all requested requirements and formalities having to be met. It is essential to be aware of the necessary documents and customs clearance procedures to avoid problems during shipping.

Carriers

In Spain our partner carriers are GLS, CORREOS, CORREOS EXPRESS and SEUR.

To Portugal we ship through the companies CORREOS EXPRESS and SEUR

In the European Union and EEA our partner companies are GLS, TNT, UPS, INTERNATIONAL MAIL.

In the rest of the world orders are shipped via TNT, UPS, FEDEX.

* All delivery times are approximate

Transportation

The purchased products will be delivered to the address indicated in the order.

The purchase invoice can be viewed in the registration account created by the customer in the online store pampadrugstore.net.

On Saturdays, Sundays and holidays, there will be no checkout or delivery of orders.

Delivery will be made punctually under the responsibility of the carrier.

An order is considered delivered when the carrier delivers the package(s) to the customer and the customer signs the delivery receipt document. It is the customer's responsibility to check the EXTERIOR condition of the box or package upon receipt and to indicate any anomalies on the delivery note. In all cases, if upon receipt of the product, you notice any breakage, you must contact us and inform us of the same within 24 hours of receipt, attaching photos of the breakage, as well as the outer and inner packaging.

Claiming orders

The consumer and / or user, after receiving an email that your order is sent, if after a reasonable period of time does not receive the product, you can contact pampadrugstore.net through the contact form or by mail: info@pampadrugstore.net to clarify the cause of the delay.

Once the complaint is received, pampadrugstore.net will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.

In the event that pampadrugstore.net does not have availability of the contracted good, the consumer and/or user will be informed of this lack of availability and will receive the sums paid from pampadrugstore.net as soon as possible.

Cancellations

If, once the purchase has been made, you wish to cancel an order that has not yet been shipped, you can do so as long as it is indicated through the contact form established for this purpose in the "contacts" section or in writing to the e-mail address info@pampadrugstore.net, customer service form, indicating the number of the order to be canceled. The refund of the amount, in case the order has already been paid, will be made by the same method of payment with which the user made the purchase, discounting the management costs charged by the banks, if any. Although the refund of the amount is made immediately, in some cases the banks delay in making the deposit, which has to be managed with the customer's own entity.

If the order has already been shipped, you can check the information at Terms and conditions of sale

Return Policy

The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without giving any reason and without incurring any cost except for shipping costs that will be borne by the consumer and/or user.

The following exceptions (among others) are established in the exercise of the right of withdrawal and are expressly included in the Law on consumers and users, which are:

• The supply of goods made to the consumer's and/or user's specifications or clearly personalized.

• The supply of goods that may deteriorate or expire rapidly.

• The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

• The supply of goods that after their delivery and taking into account their nature have been inseparably mixed with other goods.

• If the product is not presented in perfect condition.

• If the packaging of the product is not the original or is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, being prohibited the use of seals and adhesive tapes applied directly on it.

• When the product is open without being able to prove that it has not been used. In software applications that are directly downloaded through the portal.

• When they are personalized products or those that, for reasons of hygiene or other exceptions legally provided for in Article 103 of Law 3/2014, of March 27.

The refund will be made using the same payment method with which the user made the purchase.

The returned product must be in the same conditions in which it was received, that is to say, in perfect conditions and of course it cannot be damaged, beaten or with reliable evidence of use that would prevent the sale of the same product again. In order to ship the product, it must be sent in an appropriate packaging that will protect it during transit.

Procedure

To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do so, he/she will request the return by email to info@pampadrugstore.netindicando his/her decision to withdraw from the sales contract.

Whether by one means or another, your communication must contain the following information:

Your identification data: full name and address

Order number on the invoice sent to you with the purchased good

Description of the acquired asset

Your desire to withdraw from the sales contract

Date of communication

If you send your request by non-electronic means (e.g., postal mail) it must be signed.

From the date on which we communicate your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return to pampadrugstore.net in perfect condition the goods purchased along with a copy of the purchase invoice. The products will be sent to: Pampa Drugstore c/ del Carme 7, CP 08001 - BARCELONA

pampadrugstore.net will promptly notify the consumer and / or user by mail acknowledgment of receipt of such withdrawal, with shipping instructions from the consumer and / or user. Upon receipt of the product or the consumer and / or user has provided proof of the return of the good, pampadrugstore.net will deliver without undue delay the sums paid by the consumer and / or user.

Notes:

(1) Service available for the following locations Badalona, Barcelona, Castelldefels, Cornellà, Esplugues, Gavà, Hospitalet de Ll., Prat de Ll., S. Adrià Besòs, S. Boi de LL., S. Feliu de LL., S. Joan Despí, S. Just Desvern, Sta. Coloma G., Viladecans.Abrera, Alella, Ametlla del V., Arenys de Mar, Arenys de Munt, Argentona, Balenyà, Barberà del V., Bellaterra, Cabrera de Mar, Cabrils, Caldes d'Estrac, Caldes Montbui, Calella de Mar, Canet de Mar, Canovelles, Canyelles, Cardedeu, Castellar del V., Castellbisbal, Castellvelló de Mar, Castellvelló del V., Castellar del V., Castellbisbal, Castellvelló de Mar, Castellar del V., Castellar del V., Castellar de Mar, Castellbisbal, Castellvell i el V., Centelles, Cerdanyola, Cervelló, Collbató, Corbera de Ll., Esparraguera, Franqueses del V., la Garriga, Granollers, Igualada, Llagosta, Lliçà d'Amunt, Lliçà de Vall, Llinars del V., Malgrat de Mar, Manresa, Martorell, Martorelles, el Masnou, Matadepera, Mataró, Molins de Rei, Mollet del V., Montcada i R., Montgat, Montmeló, Montornès, Olèrdola, Olesa de Mont., Palau de Pl, Pallejà, la Palma de C., el Papiol, Parets del V., Pineda de Mar, Polinyà del V., Premià de Dalt, Premià de Mar, Ripollet, la Roca, Rubí, Sabadell, S. Andreu de la B., S. Andreu de Ll., S. Cugat del V., S. Esteve Sesrov., S. Fost de C., S. Pere de Ribes, S. Pol de Mar, S. Quirze del V., S. Sadurní d'An., S. Vicenç dels H., Santpedor, St. Fruitos del B., St. Vicenç de C., Sta, Sta. Perpètua, Sta. Susana, Sentmenat, Sitges, Teià, Terrassa, Tiana, Tona, Valldoreix, Vallirana, Vic, Viladecavalls V., Vilafranca del P., Vilanova del Ca., Vilanova del V., Vilanova i la G., Vilassar de Dalt, Vilassar de Mar